Rooster Sailing      presented in North America by

JDE Marine

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Its not very often we get returns - Rooster quality is topnotch and the size charts are pretty accurate, but if you do need to return goods for exchange or refund, please follow these directions carefully. 

Returning goods - applies to all customers wherever located
  • Contact JDE Marine by e-mail  (rooster@jdemarine.com) or by phone (1-800-667-4849 – leave a voice mail if we not available) describing the issue you have with the product – sizing or warranty, etc.  Please do not send the product to us unannounced for reasons you will see below.
     
  • We will contact you as soon as possible to discuss the issue and, if appropriate, send you a Returned Merchandise Authorization (RMA) form which must accompany the goods back to us.  The next steps depend on whether you are located in Canada, the USA or another country.

Returning goods from elsewhere in Canada to Edmonton, Alberta

  • After receiving your RMA form, simply pack up the goods with appropriate packing (damage is at your risk!) and ship it using Canada Post Expedited Parcel Post.  This will allow the goods to be tracked and confirm you have shipped the goods and that we have received them.  If you are returning DVDs or smaller value goods like clew straps, however, you can use letter post if the envelope meets Canada Post size and weight limitations.

Returning goods from USA and other countries to Canada

  • We will send you via e-mail an RMA form and a copy of your "PAID" invoice.  Pack up the goods, again with appropriate packing, and attach a copy of your "PAID" invoice in a document enclosure on the outside of your package. It is very important you follow these directions.  Unless these instructions are followed closely we will refuse to accept any returns and all associated costs will be to your account.  Returned goods from another country must contain proof to Canadian customs officials that the goods have been previously exported.
     
  • Mark clearly on the package “CANADIAN GOODS RETURNING – DUTIES AND TAXES ALREADY PAID”.
     
  • Send the products via US Postal Service Do not use FedEx Ground or UPS Ground because they will charge extra for brokerage fees that are normally included on air shipments.  This is a big money earner for these companies.  To put it bluntly they are ripping you off.  The brokerage fees on ground courier shipments are  based on the value of the goods.  If the goods arrive unannounced we will refuse to accept them to avoid the excessive brokerage fees.
     
  • Canada Post will us charge a handling fee of $5.00 unless the declared value is less than $20 CAD (approx $16.00 US). 
     
  • On receipt of your goods, we will exchange, refund or replace as appropriate - assuming they are in as-new and unused condition.  Don't think you can go sailing and then return them!  We will also refund your shipping charges if the problem is our fault.  

 

 No duties or taxes on US purchases under $200No Provincial sales tax charged in Canada
Buy direct and SAVE  -  Call toll free at 1-800-667-4849

JDE Marine, 14321-112 Ave, Edmonton, Alberta, T5M 2V3, Canada  - Tel: 780-429-4849,  Fax: 780-429-4843

  Rooster Sailing Products available across North America at JDE Marine 800-667-4849

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